Terms and Conditions
By placing an order with our Etsy shop, you agree to the following terms and conditions. Please read them carefully before purchasing.
Custom & Personalized Orders
- Many of our items are made to order and/or personalized.
- Please double-check all personalization details (names, dates, spelling, design choices) before submitting your order.
- We are not responsible for errors provided by the buyer once the order is placed.
- Custom and personalized items cannot be returned or exchanged unless they arrive damaged or defective.
Order Processing & Production Time
- All items are handcrafted and require production time before shipment.
- Processing times are listed in each product description and may vary depending on order volume.
- During peak seasons or holidays, processing times may be longer.
Shipping
- Shipping times are estimates provided by the carrier and are not guaranteed.
- We are not responsible for delays caused by postal services, weather, customs, or other circumstances beyond our control.
- Once an order is marked as delivered, we are not responsible for lost or stolen packages. Please ensure your shipping address is correct.
Damaged or Defective Items
- If your item arrives damaged or defective, please notify us within 48 hours of delivery with clear photos of the item and packaging.
- We will gladly offer a replacement or refund once the issue is verified.
Materials & Natural Variations
- Due to the nature of handcrafted and engraved items, natural variations in wood grain, color, texture, and engraving depth may occur.
- These variations are not considered defects and are part of the uniqueness of handmade products.
Care & Use
- Proper care instructions should be followed to maintain the quality of your item.
- We are not responsible for damage caused by misuse, improper care, or normal wear and tear.
Intellectual Property
- All designs, images, and content in this shop are the property of the shop owner and may not be copied, reproduced, or used without permission.
Return and Refund Policy
Returns & exchanges accepted
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
within 30 days
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